Question 1

Is delivery free?

Accepted Answer

Yes — delivery is free across India on all orders above ₹499. Below that, a flat ₹49 shipping fee applies.

Question 2

How long does delivery take?

Accepted Answer

Timelines depend on your PIN code and are shared with tracking details once your order dispatches. You'll always see charges and can reach us anytime for status.

Question 3

Which payment methods do you accept?

Accepted Answer

UPI, all major credit and debit cards, net banking and Cash on Delivery.

Question 4

Can I apply a coupon code?

Accepted Answer

Yes — enter your code in the cart or at checkout. New customers can use FIRSTSIP for 10% off their first order.

Question 5

How do I brew the perfect chai?

Accepted Answer

Simmer 1 tsp of tea per cup with milk for 3–4 minutes, strain and sweeten to taste. Every product page carries a blend-specific brewing guide.

Question 6

How should I store my tea?

Accepted Answer

Keep it sealed in a cool, dry place away from sunlight and strong odours. An airtight container preserves the aroma best.

Question 7

What is the shelf life?

Accepted Answer

Best enjoyed within 12 months of packing. The vacuum-sealed pack keeps the leaves fresh until opened.

Question 8

Do your teas contain artificial flavours?

Accepted Answer

No. We use real spices — crushed cardamom, sun-dried ginger and whole masala spices — blended with premium tea leaves.

Question 9

Which tea should I start with?

Accepted Answer

Elaichi is our bestseller and the safest first choice. Love it strong and spicy? Go for Masala. Want warming comfort? Ginger never disappoints.

Question 10

Are bigger packs better value?

Accepted Answer

Yes — the 500g and 1kg packs bring the per-cup cost down significantly for daily chai families.

Question 11

Do you offer gift packaging?

Accepted Answer

Yes — festive, wedding, birthday and corporate gift boxes with personalised messages. Visit the Tea Gifting page to explore.

Question 12

Can I send a gift directly to someone?

Accepted Answer

Absolutely. Enter their address at checkout and add a gift message — we will pack it beautifully with no invoice inside.

Question 13

Do you handle bulk or corporate orders?

Accepted Answer

Yes, we create bespoke corporate gifting for teams, clients and events. Share your requirements on the Corporate Gifting page and we will respond within one business day.

Frequently Asked Questions

Orders & Delivery

Brewing & Storage

Our Teas

Gifting